Case Studies

A Company Case : IT related

Objective: Effective utilization of Amazon Web service over cloud computing. Illegal View server and Clients are deployed over Cloud computing and are able to record all on-screen data and operation data of both thin client terminals and regular terminals without fail.

B Company Case: Call Center

Objective: Quality enhancement of call center total operation skill and help desk operator work 1. To establish fair HR evaluation system for operators by eliminating biased and individualized evaluation by supervisors 2. To increase the number of operator managed by one supervisor

D Company case : Financing business related

Objective: Server Maintenance Activity Audit Company is obliged to assign monitoring person to witness and monitor the server maintenance work by third party contractor on site to ensure that the work is properly and rightfully conducted. It has incurred a lot of expense and manpower to do this monitoring.